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Last Updated: November 13, 2025
 

At The Orange Box ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding the personal data you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website www.theorangebox.studio (the "Site"),
place orders for our Products (such as photo albums, photo frames, 3D prints, caricatures, and prints), or interact with our services. We are based in India and comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable laws.

By using the Site, you consent to the practices described in this Policy. If you do not agree, please do not use the Site. We may update this Policy periodically; changes will be posted here with the updated date, and significant revisions may be notified via email.
 

1. Information We Collect

We collect information to provide personalized services, process orders, and enhance your experience. This includes:
 

Personal Information

• Provided by You: Name, email address, phone number, shipping/billing address, payment details (processed securely via third parties), and account credentials when you create an account or place an order.

• Uploaded Content: Images, photos, designs, or files you submit for customization (e.g., for albums, 3D prints, or caricatures). These are treated as your personal property and handled with strict confidentiality.
   

Automatically Collected Information

• Device and Usage Data: IP address, browser type, device identifiers, pages visited, time spent on the Site, and referral sources via cookies, logs, and analytics tools (e.g., Google Analytics).

• Images and Works on the Site: Our portfolio images, sample designs, and creative works are protected as intellectual property. You may view them for inspiration but are prohibited from downloading, reproducing, or using them without explicit written permission.

We do not collect sensitive personal data (e.g., health or financial details beyond payment processing) unless necessary for order fulfillment.
 

2. How We Use Your Information

We use your data solely for legitimate business purposes:

• Order Fulfillment: To process payments, customize Products, ship items, and provide customer support.

• Communication: To send order confirmations, shipping updates, and responsive inquiries. With your consent, we may send promotional emails about new Products or offers.

• Site Improvement: To analyze trends, debug issues, and personalize your experience (e.g., recommending frames based on past views).

• Legal Compliance: To prevent fraud, enforce our Terms & Conditions, or respond to legal requests.

• Protection of Images and Works: Uploaded images are used exclusively for producing your ordered Products. We do not store, share, or display them publicly without your explicit consent. Once production is complete, files are securely deleted unless you request archival storage (with additional consent). Our own site images and designs remain our copyrighted property, and any unauthorized use may result in legal action.

We do not use your data for automated decision-making that significantly affects you.
 

3. Sharing Your Information

We do not sell, rent, or trade your personal data. Sharing occurs only when necessary:

• Service Providers: With trusted partners for payment processing (e.g., Razorpay), shipping (e.g., India Post or DTDC), and hosting (e.g., AWS). These parties are contractually bound to protect your data.

• Legal Requirements: If required by law, such as subpoenas or to protect our rights/safety.

• Business Transfers: In the event of a merger or acquisition, your data may be transferred as an asset, with notice provided.

For uploaded images: They are shared only with production partners (e.g., printers) under strict NDAs, solely for fulfilling your order. No third-party marketing or AI training uses your content.
 

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption for data in transit (SSL/TLS) and at rest.

• Access controls and regular security audits.

• Secure deletion of uploaded files post-production.

However, no system is impenetrable. In the event of a data breach, we will notify affected users and authorities as required by law.
 

5. Cookies and Tracking Technologies

The Site uses cookies (small data files) for functionality, analytics, and preferences. You can manage them via browser settings:

• Essential Cookies: Necessary for Site operation (e.g., cart persistence).

• Analytics Cookies: To understand usage patterns (opt-out via Google Analytics settings).

• Marketing Cookies: For personalized ads (with consent banners).

We do not track users across third-party sites without consent.
 

6. Your Rights and Choices

Under Indian data protection laws, you have rights regarding your personal data:

• Access: Request a copy of your data.

• Correction: Update inaccurate information.

• Deletion: Request removal (subject to legal retention for orders).

• Opt-Out: Unsubscribe from emails via the "Unsubscribe" link or contact us.

• Withdraw Consent: For non-essential processing.

To exercise these, email the.orangebox@outlook.com. We respond within 30 days. For uploaded images, you can request deletion at any time, and we'll confirm compliance.
 

7. Children's Privacy

The Site is not intended for children under 13 (or 18 in some jurisdictions). We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly. Parents/guardians: Contact us to review or remove child data.
 

8. International Data Transfers

If you access the Site from outside India, your data may be processed here. We ensure adequate protections for cross-border transfers, such as standard contractual clauses.
 

9. Retention of Data

• Personal information: Retained for order records (up to 7 years for tax purposes) or as needed for legal reasons.

• Uploaded Images: Deleted within 30 days post-shipment unless otherwise agreed.

• Site Images/Works: Retained indefinitely as our assets.
   

10. Third-Party Links

The Site may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices—review their policies.
 

11. Contact Us

For privacy questions, data requests, or concerns, reach out to:

• Email: theorangebox@outlook.com

• Phone: +91 8286333590

• Address: Mumbai, Maharashtra, India 
   

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